{"id":3313,"date":"2026-05-19T09:11:04","date_gmt":"2026-05-19T09:11:04","guid":{"rendered":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/?page_id=3313"},"modified":"2026-05-19T09:17:38","modified_gmt":"2026-05-19T09:17:38","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"Pol\u00edtica de Devoluciones y Reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3313\" class=\"elementor elementor-3313\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5da42117 e-flex e-con-boxed e-con e-parent\" data-id=\"5da42117\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c8f7c7 elementor-widget elementor-widget-text-editor\" data-id=\"4c8f7c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En\u00a0<strong><a href=\"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/\">Aglam<\/a>i<\/strong>\u00a0queremos que est\u00e9s completamente feliz con tus compras y con el cuidado de tus ojos. Sin embargo, si por alguna raz\u00f3n no est\u00e1s conforme con tu pedido, a continuaci\u00f3n te explicamos nuestra pol\u00edtica de devoluciones y reembolsos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a8349 elementor-widget elementor-widget-n-accordion\" data-id=\"b1a8349\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1860\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1860\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Devoluciones <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1860\" class=\"elementor-element elementor-element-1b4aa94 e-con-full e-flex e-con e-child\" data-id=\"1b4aa94\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1860\" class=\"elementor-element elementor-element-5dd70af e-flex e-con-boxed e-con e-child\" data-id=\"5dd70af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dae984a elementor-widget elementor-widget-text-editor\" data-id=\"dae984a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Plazo_de_devolucion\"><\/span>Plazo de devoluci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Tienes derecho a solicitar la devoluci\u00f3n de tu pedido en un plazo de\u00a0<strong>14 d\u00edas naturales<\/strong>\u00a0a partir del d\u00eda en que t\u00fa, o un tercero indicado por ti, reciba los productos.<\/p><h4 class=\"wp-block-heading\"><span id=\"Condiciones_para_aceptar_una_devolucion\" class=\"ez-toc-section\"><\/span><span class=\"ez-toc-section\" id=\"Condiciones_para_aceptar_una_devolucion\"><\/span>Condiciones para aceptar una devoluci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Debido a la naturaleza de los productos de cosm\u00e9tica y por estrictos\u00a0<strong>motivos de higiene y salud<\/strong>, las devoluciones est\u00e1n sujetas a las siguientes condiciones:<\/p><ul class=\"wp-block-list\"><li><strong>Estado del producto:<\/strong>\u00a0El producto debe estar\u00a0<strong>completamente cerrado, sin usar y con su precinto o embalaje original intacto<\/strong>.<\/li><li><strong>Excepciones:<\/strong>\u00a0No aceptaremos devoluciones de productos de cosm\u00e9tica (m\u00e1scaras de pesta\u00f1as, sombras, delineadores, contornos de ojos, etc.) que hayan sido abiertos, desprecintados o testados.<\/li><li><strong>Comprobante:<\/strong>\u00a0Ser\u00e1 necesario presentar el recibo o comprobante de compra.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1861\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1861\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Art\u00edculos defectuosos, da\u00f1ados o incorrectos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1861\" class=\"elementor-element elementor-element-1fa6736 e-con-full e-flex e-con e-child\" data-id=\"1fa6736\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1861\" class=\"elementor-element elementor-element-b9caede e-flex e-con-boxed e-con e-child\" data-id=\"b9caede\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f31e067 elementor-widget elementor-widget-text-editor\" data-id=\"f31e067\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si has recibido un producto da\u00f1ado durante el transporte, defectuoso de f\u00e1brica o diferente al que pediste, nos haremos cargo de todo.<\/p><ul class=\"wp-block-list\"><li>Notif\u00edcanoslo en un plazo m\u00e1ximo de\u00a0<strong>48 horas<\/strong>\u00a0tras la recepci\u00f3n del pedido enviando un correo a\u00a0<strong><a href=\"mailto:soporte@aglami.com\">soporte@aglami.com<\/a><\/strong>\u00a0con fotograf\u00edas del estado del producto y de la caja.<\/li><li>En estos casos, Aglami asumir\u00e1 los gastos de env\u00edo de la devoluci\u00f3n y del env\u00edo del nuevo producto (o emitir\u00e1 un reembolso completo, seg\u00fan tu preferencia).<\/li><\/ul><h4 class=\"wp-block-heading\"><span id=\"Proceso_de_devolucion\" class=\"ez-toc-section\"><\/span><span class=\"ez-toc-section\" id=\"Proceso_de_devolucion\"><\/span>Proceso de devoluci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Para iniciar una devoluci\u00f3n que cumpla con los requisitos del punto 2, sigue estos pasos:<\/p><ol class=\"wp-block-list\" start=\"1\"><li><strong>Cont\u00e1ctanos:<\/strong>\u00a0Escribe a\u00a0<strong><a href=\"mailto:soporte@aglami.com\">soporte@aglami.com<\/a><\/strong>\u00a0indicando tu n\u00famero de pedido y los art\u00edculos que deseas devolver.<\/li><li><strong>Confirmaci\u00f3n:<\/strong>\u00a0Nuestro equipo evaluar\u00e1 tu solicitud y te enviar\u00e1 las instrucciones detalladas y la direcci\u00f3n de env\u00edo.<\/li><li><strong>Embalaje:<\/strong>\u00a0Empaqueta los art\u00edculos de forma segura para evitar da\u00f1os en el tr\u00e1nsito de vuelta.<\/li><li><strong>Env\u00edo:<\/strong>\u00a0Entrega el paquete a la empresa de mensajer\u00eda. Te recomendamos usar un servicio con n\u00famero de seguimiento, ya que no podemos hacernos responsables de las devoluciones que se pierdan por el camino.<\/li><\/ol><h4 class=\"wp-block-heading\"><span id=\"Gastos_de_envio\" class=\"ez-toc-section\"><\/span><span class=\"ez-toc-section\" id=\"Gastos_de_envio\"><\/span>Gastos de env\u00edo<span class=\"ez-toc-section-end\"><\/span><\/h4><ul class=\"wp-block-list\"><li><strong>Devoluciones voluntarias:<\/strong>\u00a0Si devuelves un producto por cambio de opini\u00f3n o error al comprar,\u00a0<strong>los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n por tu cuenta<\/strong>. Los gastos de env\u00edo originales del pedido no son reembolsables.<\/li><li><strong>Devoluciones por error o defecto:<\/strong>\u00a0Como indicamos en el punto 3, si el error es nuestro o el producto lleg\u00f3 en mal estado, Aglami cubrir\u00e1 todos los gastos de env\u00edo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1862\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1862\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Reembolsos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1862\" class=\"elementor-element elementor-element-f2f9cde e-con-full e-flex e-con e-child\" data-id=\"f2f9cde\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1862\" class=\"elementor-element elementor-element-08087d6 e-flex e-con-boxed e-con e-child\" data-id=\"08087d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4990c6 elementor-widget elementor-widget-text-editor\" data-id=\"c4990c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una vez que recibamos tu paquete y comprobemos que los art\u00edculos cumplen con las condiciones de higiene y estado (sin abrir y con su precinto), procederemos a aprobar tu reembolso.<\/p><ul class=\"wp-block-list\"><li>El abono se realizar\u00e1 a trav\u00e9s del\u00a0<strong>mismo\u00a0<a href=\"https:\/\/pepperfinance.es\/blog\/finanzas\/8-metodos-pago-online-utilizados\/\" target=\"_blank\" rel=\"noopener\">m\u00e9todo de pago<\/a><\/strong>\u00a0que utilizaste en la compra original.<\/li><li>El tiempo que tarda en reflejarse el dinero en tu cuenta depender\u00e1 de tu entidad bancaria (generalmente entre\u00a0<strong>5 y 10 d\u00edas h\u00e1biles<\/strong>).<\/li><li>Te enviaremos un correo electr\u00f3nico de confirmaci\u00f3n en cuanto el reembolso haya sido procesado por nuestra parte.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1863\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1863\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Contacto <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1863\" class=\"elementor-element elementor-element-a6a8491 e-flex e-con-boxed e-con e-child\" data-id=\"a6a8491\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1863\" class=\"elementor-element elementor-element-dca2727 e-con-full e-flex e-con e-child\" data-id=\"dca2727\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce61235 elementor-widget elementor-widget-text-editor\" data-id=\"ce61235\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si tienes alguna duda sobre nuestra pol\u00edtica o sobre c\u00f3mo proceder con tu caso espec\u00edfico, estamos aqu\u00ed para ayudarte. Escr\u00edbenos a:<\/p><p><strong>Horario de atenci\u00f3n:<\/strong>\u00a0Lunes a Viernes de 9:00 a 18:00h<\/p><p><strong>Correo electr\u00f3nico:<\/strong>\u00a0<a href=\"mailto:soporte@aglami.com\">soporte@aglami.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cec83c4 e-flex e-con-boxed e-con e-parent\" data-id=\"cec83c4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b840eda elementor-widget elementor-widget-image\" data-id=\"b840eda\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-content\/uploads\/2026\/05\/7132913-300x300.png\" class=\"attachment-medium size-medium wp-image-3289\" alt=\"Devoluciones\" srcset=\"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-content\/uploads\/2026\/05\/7132913-300x300.png 300w, https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-content\/uploads\/2026\/05\/7132913-150x150.png 150w, https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-content\/uploads\/2026\/05\/7132913-100x100.png 100w, https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-content\/uploads\/2026\/05\/7132913.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"Pol\u00edtica de Devoluciones y Reembolsos\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>En\u00a0Aglami\u00a0queremos que est\u00e9s completamente feliz con tus compras y con el cuidado de tus ojos. Sin embargo, si por alguna [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3313","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/pages\/3313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/comments?post=3313"}],"version-history":[{"count":4,"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/pages\/3313\/revisions"}],"predecessor-version":[{"id":3317,"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/pages\/3313\/revisions\/3317"}],"wp:attachment":[{"href":"https:\/\/tbartet.mkmp1.com.es\/tbartetwp\/wp-json\/wp\/v2\/media?parent=3313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}